基本信息

国家
Filipíny
城市
远程地点
职位编号
36874
部门
Information Technology
雇主名字
EXECUTIVE
雇主名字
FULL_TIME
Workplace Type
Remote

描述和要求

Infor’s customer success mission is to increase and maximize value for the customer and Infor, ensuring that customer strategic objectives and business outcomes are realized. The Customer Success Executive (CSE) is a crucial owner of the customer within Infor. The CSE is aligned throughout the customer journey serving as the main executive point of contact with their executive team. This role is the overall account owner partnering to bring the full breadth and depth of Infor to customers, helping them achieve their business outcomes and creating mutual value to both organizations.

A Day in The Life Typically Includes:

80% of your time, you will:
  • Assist customers with the renewal process
  • Drive a strategic partnership that is aligned with customer business objectives and priorities
  • Develop a trust-based relationship within the account that expand relationships horizontally/vertically
  • Ensure consistent communication, executive, annual, and quarterly partnering reviews
  • Understand and assist in driving the customers’ strategic vision, buying decisions, and value drivers
  • Effectively manage customer escalations and satisfaction level
  • Align Infor pillars Sales, Services, Support, and Product    Development throughout the entire customer lifecycle
  • Work with customers to obtain unqualified references
  • Help customers define their annual roadmap and work with the customer to define solution adoption and expansion plans

20% of your time, you will
  • Provide updates and communication to leadership on customer health, plans and issues
  • Maintain education on product, industry, and enablement updates

Basic Qualifications:

  • Experience implementing or managing ERP projects with a consulting value of over $20M
  • Experience technology-led global transformations
  • Experience building and executing Digital transformation programs with Fortune 100 Companies
  • Professional experience in service delivery, sales, and account management
  • Record of leadership and proven success in large-scale, complex ERP software implementations
  • Maintain an executive presence and communication skills, including the ability to hold crucial conversations
  • Demonstrated critical thinking and decision-making skills

Preferred Qualifications:

  • A proven track record of leading process improvement initiatives with creative and innovative models
  • Customer-focused and demonstrated success in influencing others to achieve results in a matrix environment
  • Expertise in specific industry business operations, challenges, and trends
  • Industry experience in healthcare or life sciences

Remote (Dallas, TX; St. Paul, MN; and Alpharetta, GA)


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

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