General information

Country
Philippines
City
Remote Location
Job ID
36874
Department
Information Technology
Experience Level
EXECUTIVE
Employment Status
FULL_TIME
Workplace Type
Remote

Description & Requirements

Infor’s customer success mission is to increase and maximize value for the customer and Infor, ensuring that customer strategic objectives and business outcomes are realized. The Customer Success Executive (CSE) is a crucial owner of the customer within Infor. The CSE is aligned throughout the customer journey serving as the main executive point of contact with their executive team. This role is the overall account owner partnering to bring the full breadth and depth of Infor to customers, helping them achieve their business outcomes and creating mutual value to both organizations.

A Day in The Life Typically Includes:

80% of your time, you will:
  • Assist customers with the renewal process
  • Drive a strategic partnership that is aligned with customer business objectives and priorities
  • Develop a trust-based relationship within the account that expand relationships horizontally/vertically
  • Ensure consistent communication, executive, annual, and quarterly partnering reviews
  • Understand and assist in driving the customers’ strategic vision, buying decisions, and value drivers
  • Effectively manage customer escalations and satisfaction level
  • Align Infor pillars Sales, Services, Support, and Product    Development throughout the entire customer lifecycle
  • Work with customers to obtain unqualified references
  • Help customers define their annual roadmap and work with the customer to define solution adoption and expansion plans

20% of your time, you will
  • Provide updates and communication to leadership on customer health, plans and issues
  • Maintain education on product, industry, and enablement updates

Basic Qualifications:

  • Experience implementing or managing ERP projects with a consulting value of over $20M
  • Experience technology-led global transformations
  • Experience building and executing Digital transformation programs with Fortune 100 Companies
  • Professional experience in service delivery, sales, and account management
  • Record of leadership and proven success in large-scale, complex ERP software implementations
  • Maintain an executive presence and communication skills, including the ability to hold crucial conversations
  • Demonstrated critical thinking and decision-making skills

Preferred Qualifications:

  • A proven track record of leading process improvement initiatives with creative and innovative models
  • Customer-focused and demonstrated success in influencing others to achieve results in a matrix environment
  • Expertise in specific industry business operations, challenges, and trends
  • Industry experience in healthcare or life sciences

Remote (Dallas, TX; St. Paul, MN; and Alpharetta, GA)


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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