General information

Country
France
City
Rueil-Malmaison
Job ID
40268
Department
Customer Support
Experience Level
EXECUTIVE
Employment Status
FULL_TIME
Workplace Type
Remote

Description & Requirements


This role acts as the primary support liaison between customers and Infor in an Anael TT product-focused environment. The senior product support analyst provides expert product support to customers, addressing complex questions about the functionality and usage of Infor products via telephone and Internet.

Essential Duties:
- Resolve clients' questions or problems related to product functionality, operating environments, and system configuration/setup via telephone or Internet.
- Act as the primary support liaison between the company and customers, documenting incidents in the required tracking systems.
- Proactively keep customers informed about problem resolution timelines, with a focus on customer retention and referenceability.

Basic Qualifications:
- A solid experience in temporary working industry or French payroll systems and related regulations.
- Fluent in French, with strong writing skills.
- Strong understanding of customer relationship management.
- Problem-solving and analytical skills.

Preferred Qualifications:
- Functional knowledge and experience in the temporary working industry (e.g., CDII, Carte BTP, IFMCP, taxe transport, DFS).


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

Back to job list