General information

Country
India
City
Pune
Job ID
36873
Department
Sales
Experience Level
MID_SENIOR_LEVEL
Employment Status
FULL_TIME
Workplace Type
Remote

Description & Requirements

As a Senior Consultant specializing in the healthcare industry, you will have a wide range of responsibilities focused on providing Infor WFM application solutions related to automated workload/productivity and healthcare scheduling. You will consult healthcare customers on leading practices with Infor WFM to support their scheduling requirements and business needs. You will be a part of a team of professionals who play a key role in implementing solutions and delivering results. Skilled at providing in-depth analysis and the ability to provide resolution to broad, complex, and critical work, the Senior Consultant will act in a lead capacity on complex projects, mentoring and guiding others with emphasis on healthcare patient assignments based on workload. 

A Day in The Life Typically Includes:
  • Work directly with the customer’s project team to understand their business requirements and translate those requirements into a set of systematic specifications for development.
  • Develop a deep understanding of the features of the WFM software to properly and creatively utilize features to meet customer needs.
  • Research, document, configure and test all functional elements to meet customer policies and procedures and state and federal laws.
  • Collaborate with Product Management, Product Development and Customer Support, when needed, to communicate customers’ needs and determining best solution.
  • Build and maintain customer relationships. Provide quality service to both internal and external customers. Earn credibility as a trusted advisor throughout Infor and the customer organization.
  • Seek to understand customer issues and delivers appropriate solutions based on product core functionality and Industry leading practices.
  • Adhere to Infor Deployment Methodology throughout the project life cycle and complete task in a timely manner within the timeframe established.

Basic Qualifications:
  • Experience in nursing with software experience or in another clinical field.
  • Clinical experience within a hospital and knowledge with all types of nursing areas along with working in clinical management/administration and IT.
  • High degree of professionalism, work ethic and confidentiality in handling client information.
  • Manage multiple tasks and projects while working in a team environment or independently.
  • Ability to analyze and understand complex solutions and designs.
  • Willingness and ability to travel to customer sites – approximately 50%.

Preferred Qualifications:
  • Experience working with a nurse scheduling system or patient workload system as a user.
  • Knowledge of GRASP methodology and/or GRASP/MIStro/ISOH software.
  • Experience with Time and Attendance and scheduling software.
  • Skilled in analyzing and documenting business requirements and corresponding solution specifications.
  • Consulting experience.
  • Experience writing database queries in SQL.

Remote (Dallas, TX; St. Paul, MN; and Alpharetta, GA)


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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