Infor

Provide support to our ERP application. This job entails troubleshooting skills and ability to multitask and handle multiple incidents at any given day. Conveys customer feedback to product development staff. Possesses working knowledge of operating environments and basic knowledge of product functionality.

A Day in The Life Typically Includes: 

Resolves client application questions or problems in system set up, product functionality and product enhancements within the Logistics and Manufacturing Module of the ERP.

• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability
• Involved in any additional follow up, testing and troubleshooting
• Manages workload effectively following Support Procedures
• Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other departments
• Contributing and maintaining information in the Support knowledge base.
• Developing product knowledge in the specific ERP product and identifying areas for further specialization

What You Will Need:

Basic Qualifications:

• Graduate of any accounting , finance or any related course
• At least 3 years of support experience to external global customers
• Experience on ERP customer/application support  (SAP, Oracle, NetSuite or other ERP software
• Good communication skills

Preferred Qualifications:

• Certified Public Accountant
• At least 4 years functional support experience to external customers via phone, chat, and email
• Experience on ERP Customer/application Support