General information

Country
Philippines
City
Remote Location
Job ID
41129
Department
Customer Support

Description & Requirements

Provide support to our ERP application. This job entails troubleshooting skills and ability to multitask and handle multiple incidents at any given day. Conveys customer feedback to product development staff. Possesses working knowledge of operating environments and basic knowledge of product functionality.

 

A Day in The Life Typically Includes: 

Resolves client application questions or problems in system set up, product functionality and product enhancements within the Logistics and Manufacturing Module of the ERP.

  • Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability
  • Involved in any additional follow up, testing and troubleshooting
  • Manages workload effectively following Support Procedures
  • Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other departments
  • Contributing and maintaining information in the Support knowledge base.
  • Developing product knowledge in the specific ERP product and identifying areas for further specialization

 

What You Will Need:

Basic Qualifications:

  • Graduate of any accounting , finance or any related course
  • At least 3 years of support experience to external global customers
  • Experience on ERP customer/application support  (SAP, Oracle, NetSuite or other ERP software
  • Good communication skills

 

Preferred Qualifications:

  • Certified Public Accountant
  • At least 4 years functional support experience to external customers via phone, chat, and email
  • Experience on ERP Customer/application Support


About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

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