一般情報

国
フィリピン
都市
マニラ
求人ID:
41072
部門
Customer Support
雇主名字
MID_SENIOR_LEVEL
雇主名字
FULL_TIME
Workplace Type
Hybrid

内容・必要条件

Provides application support to customers, answering complex questions on function and usage of product via various communication channels.  Support includes functional analysis and/or program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment.  Conveys customer feedback to product development staff.


Essential Skills

  • Resolves customer product issues focusing in achieving timely updates and resolution by utilizing analytical skills in problem interpretation, logs checking, replications and optimizing the assigned tracking system, support materials, communications channels, and tools.
  • Provides a high quality and professional customer experience while meeting or exceeding established KPI’s and creating quality knowledge content.
  • Adheres to incident management standards and always abreast of the updates on the tools and standard operating procedures
  • Develops application knowledge in specific product suite, technical environment and technologies.
  • Participates in special projects and takes on special assignments as needed.
  • Participates on 24/7 on call coverage on rotation 
  • Assists other support analysts and serves as a resource for others as needed.

Basic Qualifications

  • Bachelor's degree, or equivalent work experience 
  • Minimum of 3 years’ experience in related industry or software/technical support
  • Advanced problem solving and analytical skills
  • Detail-oriented with a focus on process and quality 
  • Proven organizational skills


Preferred Qualifications

  • Relevant knowledge of assigned product(s), technologies or operating environments a plus.
  • Has experience in the use and support of any ERP software.
  • Has knowledge of basic Accounting Principles and its application.
  • Basic knowledge on network concepts, MS-SQL queries and administration, Windows platforms, MS-Excel, AWS, IIS, and RDWeb. 

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com


Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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