基本信息

国家
フィリピン
城市
マニラ
职位编号
38971
部门
Information Technology
雇主名字
MID_SENIOR_LEVEL
雇主名字
FULL_TIME
Workplace Type
Hybrid

描述和要求

A Principal IT Support Specialist will provide Tier 0 to Tier 2 technical support assistance and troubleshooting, serve as a Subject Matter Expert for the assigned service, and lead engagement with other IT and internal customers. Technical support includes remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization and, in general a contribution to the successful use of Information Technology Services within Infor. 


What You Will Need?
Required Skills:
  • Competent technical abilities in the concepts and principles in respective industry or discipline.
  • Solid experience in incident & request escalation management
  • Experience in leading regional operations, coordinating activities, and ensuring alignment with organizational objectives.
  • Strong project management skills, including the ability to plan, execute, and monitor projects a
  • Ownership of problem management processes, including identification, investigation, resolution, and prevention of recurring incidents to improve overall service reliability.
  • Proven ability to provide training and mentorship to team members, fostering their professional development and enhancing team capabilities.
  • Strong interpersonal skills, must be able to interact with personnel in multiple business roles across the globe.
  • Good English verbal and written communication skills.
  • Notable experience working for a global organization.

What Will Put You Ahead?
Preferred Qualifications: 
  • Associate or Bachelor's Degree in Information Technology, Computer Science, Computer Information Systems or a related field.
  • Knowledge in Cloud Computing
  • Knowledge in Programing
  • Certifications in any IT related fields
  • Project Management

A Day in The Life Typically Includes:
  • Requires coverage during standard operating hours as well an on-call support if needed.
  • Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.
  • Analyze and test software, hardware and business applications functionalities and issues.
  • Analyze and repair of software, hardware and/or business applications incidents.
  • Provide quality answers and follow-up to customers in a timely manner.
  • Analyze root causes and research appropriate references (people/materials).
  • Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.
  • Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing.
  • Office-based providing remote support
  • Incident & Request Escalation
  • Subject Matter Expert to the assigned service
  • Lead engagement with other IT & internal customers
  • Regional Operations Lead
  • Project Management
  • Problem Management Ownership
  • Provide Training and Mentorship

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

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