基本信息

国家
日本
城市
東京
职位编号
39778
部门
SaaS
雇主名字
MID_SENIOR_LEVEL
雇主名字
FULL_TIME
Workplace Type
Hybrid

描述和要求

Infor Customer Experience Managers (CEMs) provide Infor customers with dedicated resources that will guide and help customers achieve maximum value from their Infor investment. Infor CEMs bring micro-vertical expertise and an understanding of the customer’s challenges and how Infor technology can help the customer meet their business goals. The CEMs fosters a dynamic and strategic relationship between Infor and the customer.

Job Description:
• Manage Infor Managed Services contract completely and the delivery of it to clients, working with internal teams
• Assure that all contracted services are delivered according to IMS contract and in the tactical and operational procedures and agreements (limited to the scope of the IMS contract)
• Work with one or more Service Operations Managers (‘SOM’), Resource Planners as well as with 3rd parties, to make delivery teams, 3rd parties and individual people work smoothly together
• Ensure that the right quality of service is achieved, including regular quality audits and taking ownership for process improvements - while maintaining standards as set by the organization
• Drive continuous improvement processes on the contracts by initiating and managing Service Improvement Plans (SIPs) and resourcing plans to manage the IMS contracts on quality, efficiency and margin
• Be the first escalation point for customers, for SOMs, for 3rd parties, as well as for the ICS organization related to IMS delivery
• Execute Contract Management activities to assure timely contract renewals and maintaining all IMS contract related documentation and a customer specific Dossier Agreements and Procedures (DAP)
• Reporting and control activities, both externally as well as internally, including delivery of internal dashboard(s) and other required reports
• Initiate and attend tactical level internal and external meetings according to the governance model as agreed with customer
• Host internal and external auditors, by collaboration and delivery whatever is reasonable to achieve audit goals
• Design and plan the delivery of additional IMS services to clients, as needed
• Contribute to IMS business development opportunities and IMS contract revenue growth, by supporting ICS sales independently on content and budgeting aspects
• Work to secure reference clients through customer service excellence

Daily Tasks Include:
• Work with Internal Infor resources and client resources to ensure delivery of IMS services to clients 
• Accountability for the targets and objectives as set for the specific region, specifically as they relate to client deployments and general customer satisfaction 
• Be able to influence IMS programs and improve the IMS APJC market share, revenues and profitability 
• Play an active part in business reviews and planning sessions with clients and the Infor team both locally and internationally 
• Prime responsibility of client service delivery 


关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

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