基本信息

国家
Filipíny
城市
马尼拉
职位编号
40832
部门
Customer Support
雇主名字
MID_SENIOR_LEVEL
雇主名字
FULL_TIME
Workplace Type
Hybrid

描述和要求

Responsible for providing world-class technical support for the Workforce Management application to Infor’s enterprise clients. The Associate Support Analyst must be able to multi-task and prioritize workload to meet individual and team objectives. The incumbent will investigate software defects reported by customers and collaborate with R&D and Services as appropriate to deliver timely solutions. This position for who thrive in a fast-paced environment and are looking to grow a rewarding career within Product Support. This position offers the exciting opportunity to utilize your strong technical and problem-solving skills combined with the extensive product training and job coaching to help the Fortune 500 companies with their challenging issues that are critical to their daily operations.

Essential Duties
  • Use analytical and problem-solving skills to efficiently investigate and resolve customer issues reported though a ticketing system.
  • Deploy and configure middleware infrastructure such as Apache, WebLogic, and WebSphere as well as RDBMS systems such as PostgreSQL, Aurora, Oracle, and SQL Server to replicate customer issues as needed.
  • Support entire product including Time & Attendance, Scheduling and Cognos and wide variety of issues ranging from application issues, installation/configuration, and performance-related issues.
  • Work closely with R&D, Product Management and Services team on software defects, enhancement requests and consulting issues respectively.
  • Ability to work on call on a rotational basis.
Basic Qualifications:
  • Preferred University/College graduate with degree in Computer Science, Engineering, or relevant software/computer related fields or equivalent work experience.
  • Will consider an incumbent with other education with the aptitude to learn.
  • Proficiency with SQL and an understanding of relational database systems.
  • English communication skills.
  • Ability to work flexible hours.
  • Team player with strong communication, organizational, analytical, and problem-solving skills.
Preferred Qualifications:
  • Working knowledge of middleware infrastructure such as Wildfly, Apache, WebLogic and WebSphere, AWS, Aurora, PostgreSQL, Cognos
  • Eclipse IDE, setup, and remote debugged java code as necessary.
  • Advanced SQL.
  • Customer Support Certification or equivalent experience.

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

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