Allmän information

Land
Filippinerna
Stad
Manila
Jobb-ID
39746
Avdelning
Information Technology
Arbetslivserfarenhet
ASSOCIATE
Employment Status
FULL_TIME
Workplace Type
Hybrid

Beskrivning och krav

The IT Support Specialist, Associate will provide Tier 0 to Tier 2 technical support assistance and troubleshooting to all company Professionals. Support will be provided remotely via voice and/or email. This support will include remote assessment and resolution of problems, proper routing and escalation of problems within the IT organization and, in general a contribution to the successful use of Information Technology Services within the company.

What You Will Need?
Required skills:
  • 2-3 years of professional experience in providing Tier 0 to Tier 2 technical support in a global environment
  • Expert technical knowledge of concepts and principles in respective industry or discipline.
  • Ability to bring up new technology, ability to learn and utilize with minimal training.
  • Problem solving and analytical skills.
  • Strong interpersonal skills must be able to interact with personnel in multiple business roles across the globe
  • Experience on ITIL framework specifically Incident management, change management and problem management
  • Excellent English verbal and written communication skills.

What Will Put You Ahead?
Preferred Qualifications:
  • Bachelor's degree in information technology, Computer Science, Computer Information Systems or a related field.
  • Industry certifications related to technology supported.
  • ITIL certification(s)Project management certifications
  • Experience in Cloud Computing

A Day in The Life Typically Includes:
  • Requires coverage during standard operating hours as well an on-call support if needed. 
  • Troubleshooting of IT Services incidents as requested thru the IT Ticketing Tool by internal employees and possible external users.  
  • Analyze and test software, hardware and business applications functionalities and issues. 
  • Analyze and repair of software, hardware and/or business applications incidents. 
  • Provide quality answers and follow-up to customers in a timely manner. 
  • Analyze root causes and research appropriate references (people/materials). 
  • Use systems analysis techniques while working with customers to provide general or specific applications, systems or solutions to best meet business specifications and customer needs.  
  • Deliver administrative duties such as reporting and tracking, event coordination, creating presentations, periodic research for project, procurement activities and invoicing. 
  • Participate in projects within various functional areas of IT
  • Office-based providing remote support.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com


Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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