基本信息

国家
フィリピン
城市
マニラ
职位编号
40126
部门
Customer Support
雇主名字
MID_SENIOR_LEVEL
雇主名字
FULL_TIME
Workplace Type
Hybrid

描述和要求

The Senior Technical Product Support Analyst provides support to customers, answering questions on function and technical aspects of the product via the telephone and/or Internet and conveys customer feedback to the product development team. This position serves as primary support liaison between company and customer, in a highly team oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

Essential Duties
  • Answering questions from our European and ME customers on technical aspects of the product, being fully responsible for the resolution of issues you are handling.
  • Proactively keeping customers informed of how and when problems are resolved with focus on retention and reference ability, documenting all information in required tracking systems.
  • Responsible for appropriate referral to other departments, if necessary.
  • Contributing and maintaining information in global knowledge base.
  • Developing product knowledge and identifying areas for further specialization.

Basic Education
  • College graduates who are high achievers with a drive to succeed. Degree/diploma Economics, Logistics, Engineering or IT is preferred.
  • You have min. 5 years of working experience in identical role.

Required skills:
  • Excellent customer focus and strong communication skills.
  • Good analytical skills to analyze data research and solve diverse functional issues.
  • Team player.
  • Four-year degree in related field or equivalent business/technical experience
  • Experience with ERP software (Lawson, M3, LN or SAP)
  • Fluent in English and one or more other languages.

Preferred Qualifications:
  • Web based technologies – XML, HTML and JavaScript (jQuery) JSON, LDAP.
  • Web Servers: IIS 8.0, IIS 10.0 & popular Web Browsers.
  • SQL Server 2016,2019, … (Install, troubleshoot, debug, execute SQL queries, read logs)
  • Windows Security structure / certificates
  • Knowledge and understanding of Cloud infrastructure
  • Exposure / understanding of AI technologies
  • Understanding of IT infrastructure and best practices.

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

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