Product Support Analyst, Associate - - 13856

基本信息

国家

チュニジア

城市

チュニス

职位编号

39703

部门

Customer Support

雇主名字

ASSOCIATE

雇主名字

FULL_TIME

Workplace Type

Hybrid

描述和要求

The Product Support Analyst for Infor LN provides application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connections. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support liaison between company and customer, in a highly team oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

A Day in The Life Typically includes

Resolves client application questions or problems in system set up, product functionality and product enhancements within the Logistics and Manufacturing Module of the ERP.
Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
Involved in any additional follow up, testing and troubleshooting.
Manages workload effectively following Support Procedures.
Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
Contributing and maintaining information in the Support knowledge base.
Developing product knowledge in the specific ERP product and identifying areas for further specialization.

Required skills:

Excellent customer focus and strong communication skills.
Good analytical skills to analyze data research and solve diverse functional issues.
Team player with the ability to build strong peer and interpersonal relationships.
Fluent in English.
Good writing and editing skills which enable you to provide oral and written communication that effectively articulates complex ideas.
Relevant degree/master. Equivalent training and/or work experience.
Knowledge of ERP software.

Preferred skills and experience:

Bonus point for previous working experience in Production, Logistics and/or IT Support.
Bonus point for French language or other European language.

WHAT WE HAVE TO OFFER:

Benefit from experienced senior consultants as a mentor for 18 month to build your career.
Be part of an exciting expansion of our Support Operations in Tunisia.
Comprehensive and on-going training and development programs.
Opportunity to work with the 3rd largest Enterprise Software company in the world.
Rewarding career in an international working environment.
Opportunity to work alongside recognized experts in the field.

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。

更多信息请访问www.infor.com

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在此处阅读.