基本信息

国家
英国
城市
ファーンボロ
职位编号
40647
部门
Infor Consulting Services
雇主名字
DIRECTOR
雇主名字
FULL_TIME
Workplace Type
Hybrid

描述和要求

This is a key advisor and business partner role to the SVP Global Managed Services.  As part of the Global Professional Services FP&A and Operations organization you will be responsible for providing meaningful analytics and insight surrounding this $100M global business. 
Infor Managed Services is a $100M global services organisation that sits as part of our Global Professional Services business and our Global Customer Care organization.

This role is to be the key advisor and business partner to the SVP, Global Managed Services; as well as working closely with a global team of operations and finance professionals supporting our Customer Care organization.  This is a broad role which will be a part of the IMS leadership team, responsible for providing meaningful analytics and insight surrounding the business, and helping drive outcomes through business planning, KPI development, process standardization and automation.

You will be part of an extended team of Operations professionals who work with the sales and delivery teams throughout the consulting and customer engagement lifecycle.  You will also work closely with an analytics and reporting team to ensure appropriate macro-level and micro-level reporting and analysis is in place to help the leadership team effectively manage their business based on backward and forward views of KPIs and performance. 
This is a senior individual contributor role for a person who is comfortable working in a matrixed environment drawing support from global shared service functions.  The position reports to, and works closely with, the Global VP Finance & Operations for GPS, and fits within the GPS FP&A and Operations organization.  

This position requires a strong communicator who can lead through coaching, a facilitator for resolving issues or challenges both within the team and between the team and other departments, coordinator of work flow and problem solver.  The ideal candidate will be detail oriented and able to adjust quickly in a rapidly growing and dynamic group.  The candidate must be comfortable and effective in communicating and presenting to senior management.  Superior planning and analytical skills is a must.


Key Responsibilities

  • Advisor and business partner to the SVP Global Managed Services
  • Assist IMS Leadership with the operational management of the IMS business. This includes planning and forecasting, pipeline analysis, application of internal processes and policies, workforce planning and actions along with coordination of operational metrics reporting.
  • Design and review of standard business performance pack, KPIs and reports
  • Work closely with the global operations team to use, and develop, global standardized operational reports, giving more details/context to understand the business performance
  • Preparation of leadership presentations, half and full year business planning, QBRs, forecasting and quarterly and monthly pipeline analysis
  • Support of forecasting and planning at regional/business level, particularly workforce planning
  • Ad hoc reporting & analysis, and provision of support for theatre and other business reviews such as P&L, quarterly MBO Goals and initiatives
  • Act as liaison between various internal departments to solve issues as they arise with both customers and consultants
  • Foster process consistency among sub-regions and help to drive best practices across Europe
  • Represent IMS and Customer Care from an Operations perspective, on global initiatives, as required
  • Acquisition integration when applicable 

Knowledge, Skills and Experience

  • Ability to effectively communicate, lead, plan, and help to deliver process improvements and both incremental and transformational change
  • Skilled at dealing with ambiguity and driving clarity as appropriate 
  • Passionate about linking strategic objectives to operational details across a wide range of business areas / topics 
  • Strong presentation skills 
  • The flexibility and willingness to undertake a range of administrative functions competently 

Basic Qualifications

  • Rich background of experience in Operations, Finance or related background within a technology focused or Services company 
  • Exposure to the challenges of working in a matrix, global environment with multiple customers and competing priorities 
  • A people motivator 
  • Proven ability to work under pressure, manage priorities while meeting deadlines
  • Passionate about driving process improvement across the organisation
  • Ability to research issues or problems and develop a balanced solution delegating as necessary 
  • Good Customer Service attitude 
  • Good written and spoken English skills 

Preferred Qualifications:

  • Some transformational/change management experience 
  • Experience within a Professional Services leadership environment

Work Environment and Physical Demands: 

  • Some travel may be required – up to 10%



关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

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