基本信息

国家
墨西哥
城市
墨西哥城
职位编号
40699
部门
Customer Support
雇主名字
ASSOCIATE
雇主名字
FULL_TIME
Workplace Type
Hybrid

描述和要求

Provides product support assistance to customers, answering complex questions on function and usage of SyteLine product. Serves as primary support liaison between company and customer. Communicate customer feedback to appropriate product development area.

 

A Day in The Life Typically Includes:

  • Learn SyteLine product.
  • Contribute to Teams metrics by solving incidents following SLAs.
  • Teamwork/swarming with others to help resolve incidents that involve multiple disciplines.
  • Serves as primary support liaison between company and customer.
  • Documents incidents in required tracking systems.
  • Proactively informs customer of incidents details and resolutions.
  • Responsible for additional follow up, testing and troubleshooting.

 

Basic Qualifications:

  • Experience in related industry or Accounting/Financials.
  • Organizational, problem solving and analytic skills to insure most effective and timely delivery of service to customers.
  • Proficiency in English.

 

Preferred Qualifications:

  • Customer experience.

INFOR office: Montes Urales Norte 505, Col, Lomas de Chapultepec, 11000 Ciudad de México.


About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com


Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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