基本信息

国家
Polsko
城市
远程地点
职位编号
40331
部门
Customer Support
雇主名字
MID_SENIOR_LEVEL
雇主名字
FULL_TIME
Workplace Type
Remote

描述和要求

Resolves clients' questions or problems on use of product (chemical industry) over the telephone or Internet focusing on product functionality. If needed conveys customer feedback to product development staff and co-operates with development in order to clarify the issue. Promotes and maintains a high quality, professional, service-oriented company image among users and team. Contributes information to the Support knowledge base, when necessary. Manages workload effectively following Global Support procedures to ensure successful completion of tasks. Takes initiative to constantly develop skills given functional area of the product.


Key Responsibilities

  • Serve as primary support liaison between company and customer and documents incidents in required tracking system
  • Analyze reported issues, checks it directly on customer´s end and reproduces in internal system
  • Participate in issue solving process
  • Communicate with Development and other departments (i.e. project managers) whenever necessary
  • Upon request participate in special projects or teleconferences with customer
  • Maintain Support knowledge base – internal or public entries, publish product information provided by Product Management

Key Requirements/Experience

  • Very good or good command of German (C1),
  • Strong communication skills,
  • Great analytical skills,
  • Readiness to speak to customers

Benefits:

  • Full-time employment, with a flexible schedule
  • Hybrid attendance mode
  • Medical health-care package
  • Lunch co-financing – prepaid card
  • The hardware you need
  • International environment and working culture
  • Language course
  • A regular company meetup

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

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