Infor

We are seeking an Associate Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization.  It is a visible position that requires a substantive level of proactive problem solving. 

A Day In The Life Typically Includes:

• Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool.
• Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details.
• Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements
• Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships.
• Administer customer training on various functions.
• Document support procedures and solutions for common issues.
• Assist with training team members.

Basic Qualifications:

• Customer Service and/or Operations experience supporting a software application.
• Customer management skills.
• Verbal and written communication both in English and Spanish.
• Prior project management experience.
• Working knowledge of Microsoft Office applications (Excel, Word, PowerPoint).

Preferred Qualifications:

• Knowledge of supply chain management and/or logistics management.
• Experience with Freight Forwarders, Logistics Service Providers and Carriers.
• Familiarity with International Trade.
• Familiarity with EDI or technical mapping.