基本信息

国家
Filipíny
城市
马尼拉
职位编号
40503
部门
Customer Support
雇主名字
MID_SENIOR_LEVEL
雇主名字
FULL_TIME
Workplace Type
Hybrid

描述和要求

Will provide product support to the FSM-Financials customer.
 
A Product Analyst to provide application support to FSM Financial for Infor global customers and partners. He/She is responsible for updating tickets for internal and external clients. Work closely with other teams to determine the fastest and greatest solution.


What You Will Need?

  • Experienced in Java and SQL programming
  • Working knowledge on Financials business process
  • Extensive problem solving and analytical skills
  • Extensive PC skills with knowledge of various software application and techniques used for testing, troubleshooting, call logging

What Will Put You Ahead?

  • Related experience in ERP for Financials
  • Support Background
  • Able to work on-site based on our RTO policy
  • Able to work on-call

A Day In The Life Typically Includes:

  • Will provide product support to the FSM-Financials customer
  • Serves as primary support liaison between company and customer and documents incidents in required tracking systems
  • Involved in any additional follow-up, testing, and troubleshooting including remote desktop viewing through tools such as Zoom or Net meeting
  • Responsible for appropriate referral to other support analysts, providing feedback to Development with guidance from more senior analysts, and liaising with other Depts. to ensure proper handling of customer issues
  • Develops Knowledge Base content with assistance, if needed

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

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