基本信息

国家
Filipíny
城市
马尼拉
职位编号
41083
部门
Customer Support
雇主名字
ASSOCIATE
雇主名字
FULL_TIME
Workplace Type
Hybrid

描述和要求

Provides application support to customers, answering questions on function and usage of product via various communication channels.  Serves as primary support liaison between company and customer in a highly team oriented environment.  Conveys customer feedback to product development staff.  Expected to develop a thorough knowledge of company’s products. Interacts closely with a mentor. This is an entry-level job.


Essential Skills

  • Resolves clients' questions or problems on use of product over the telephone or Internet focusing on product functionality, operating environments and system configuration/setup. 
  • Promotes and maintains a high quality, professional, service-oriented company image among users and team. 
  • Responsibilities may include providing After Hours support coverage for critical incidents to customers in evening, weekends and Infor Holidays, as well as Special events support.


Basic Requirements

  • Graduate of any Business or Technology related course
  • Basic SQL knowledge 
  • Analytical Skills 
  • Detailed oriented with attention on process and quality orientation.
  • Good problem solving and analytic skills. 
  • Excellent interpersonal and communications skills.
  • Good PC skills with knowledge of various software applications used for testing, troubleshooting, call logging, etc.
  • Good writing and editing skills.
  • Strong organizational skills required to insure most effective and timely delivery of service to customers. 
  • Flexibility required to work outside of defined role.
  • Possess ability to both multi-task and manage priorities effectively.
  • Excellent interpersonal and communications skills.  
  • Must be able to work night shifts, including weekends and holidays as required, and be on-call when needed.


Preferred Skills

  • Software/ERP implementation background is preferred but not required
  • Basic understanding of business processes:
  • Inventory planning 
  • Warehouse management 
  • Supply Chain Management



关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

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