Infor

The Product Support Analyst for Infor LN provides application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connections. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support liaison between company and customer, in a highly team-oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

A Day in The Life Typically includes.

• Resolves client application questions or problems in system set up, product functionality and product enhancements within the Logistics and Manufacturing Module of the ERP.
• Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
• Involved in any additional follow up, testing and troubleshooting.
• Manages workload effectively following Support Procedures.
• Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
• Contributing and maintaining information in the Support knowledge base.
• Developing product knowledge in the specific ERP product and identifying areas for further specialization.

Required skills:

• Customer focus and effective communication skills.
• Analytical skills to analyze data research and solve diverse functional issues.
• Team player with the ability to build strong peer and interpersonal relationships.
• Fluent in English.
• Knowledge of ERP software.

Preferred skills and experience:

• Bonus point for previous working experience in Production, Logistics and/or IT Support.