基本信息

国家
インド
カルナータカ
城市
バンガロール
职位编号
40542
部门
Customer Support
雇主名字
MID_SENIOR_LEVEL
雇主名字
FULL_TIME
Workplace Type
On-site

描述和要求

This position is to provide technical support and troubleshoot issues for customers of Infor Hospitality products, ascertain the nature and severity level of the customer’s issues and determine the best resource in Support to work the incident. Excellent support is vital to customer retention.

Basic Qualifications:
  • Graduates with Bachelor of Hospitality Management / Diploma in Hospitality (IHM or similar institutes) or Post Graduate degree in Travel and Hospitality/Bachelor of Science/Engineering graduates. (Computers & IT have an edge)
  • Bachelor of Computer Applications/ Master of Computer Applications
  • The candidate should be from Software or Hospitality (*domain) background.
  • Candidates with domain experience of more than five years specified but willing candidates with more experience may apply too.
  • Exposure to Front office or Property Management Software is preferred.
  • Adequate Communication skills to interact with Infor’s global customers and analysts.
  • Good command of English Language, free from mother tongue and regional language influence.
  • Willingness to comply with Infor’s requirements to ensure information security.
  • Must be willing to work the B shift (3:00 pm to 12:00 am) and C shift (11:00 pm to 8:00 am).

Preferred Qualifications:

  • BHM graduates are preferred.
  • Longer periods of Front Office experience
  • Good written and verbal English language skills (including Active Listening)
  • General product knowledge.
  • Proficiency in SQL and Databases.
  • Bonus points for Candidates from Software/IT or Hospitality (*domain) background.
  • Applies the product/technical/functional knowledge to arrive at effective and quick solutions.
  • Customer oriented with attention to detail.
  • Ability to work with different working styles in a team environment.
  • Passionate about individual, team, and organization’s success.
  • Develops and maintains smooth working relationships with coworkers in one’s own and other departments.
  • Ability to adapt to new technology and stays informed about industry practices.
  • Demonstrates self-learning ability to develop technical knowledge, skills, and self-improvement.
  • Good data entry skills. (Types 30-40 words per minute)
  • General Computer Skills, Microsoft Office, and operating systems a plus.

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件,并有效地部署将用户体验放在首位的技术,利用数据科学,并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor,我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境:诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则,为个人创新,改进和转型做好准备,同时培养健康,不断增长的业务,为客户和支持者创造长期价值,并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor,我们重视您的隐私,因此我们制定了一项政策,您可以在 此处阅读.