基本信息

国家
フィリピン
城市
マニラ
职位编号
40424
部门
Customer Support
雇主名字
MID_SENIOR_LEVEL
雇主名字
FULL_TIME
Workplace Type
Hybrid

描述和要求

Ensuring the smooth operation and customer satisfaction with our software products. Whose primary responsibility is to provide technical assistance and support to users, addressing their inquiries, issues, and concerns related to our software applications. Will collaborate closely with cross-functional teams, such as development, and product management, to enhance the overall product experience and contribute to continuous improvement.

Essential Duties
1. Customer Support:
• Respond promptly and effectively to customer inquiries, providing accurate and timely solutions.
• Troubleshoot and diagnose software issues to determine the root cause and implement effective resolutions.
• Guide users through step-by-step instructions and documentation to resolve problems independently.

2. Issue Tracking and Documentation:
• Utilize ticketing systems to log, monitor, and manage customer issues, ensuring comprehensive documentation of each case.
• Collaborate with the development team to report and track software bugs, communicating essential details for swift resolution.

3. Product Knowledge:
• Develop and maintain in-depth knowledge of the company's software products, features, and updates.
• Stay informed about industry trends, best practices, and emerging technologies to provide informed support.

4. Communication and Collaboration:
• Collaborate with cross-functional teams to escalate and prioritize issues that require development intervention.
• Communicate effectively with both technical and non-technical users, ensuring a clear understanding of resolutions and workarounds.
5. Training and Documentation:
• Contribute to the creation and maintenance of user documentation, FAQs, and knowledge base articles.
• Provide training sessions or materials for better understanding and utilization of the software.

6. Continuous Improvement:
• Actively participate in process improvement initiatives.
• Seek opportunities to enhance skills and personal development geared towards overall success of the service provided to customers.

• Has experience in the use and support of any ERP software
• Has had experience in technical/customer support roles.
• Technical proficiency in relevant software applications. (ie. Windows Server, SQL Server... etc)

Basic Qualifications
  • Bachelor’s degree in Computer Science, Information Technology, or any related field.
  • Excellent communication and interpersonal skills.
  • Analytical and problem-solving abilities.
  • Strong customer service orientation.
  • Adaptability and ability to learn quickly in a dynamic environment.
  • Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications
  • Has experience in the use and support of any ERP software
  • Has had experience in technical/customer support roles.
  • Technical proficiency in relevant software applications. (ie. Windows Server, SQL Server... etc)

关于Infor

Infor是面向特定行业市场的企业提供商业云软件产品的全球领导者。Infor在云中构建完整的行业套件，并有效地部署将用户体验放在首位的技术，利用数据科学，并轻松集成到现有系统中。全球超过60,000家组织依靠Infor来帮助克服市场中断并实现全业务范围的数字化转型。 
更多信息请访问www.infor.com 

我们的价值观

在 Infor，我们努力创造一个建立于基于原则的管理™ (PBM)™ 和八项指导原则的经营理念的环境：诚实正直、守护资源和遵守法规、力求转型、有原则的企业家精神、善用知识、谦虚为怀、尊重他人和实现自我。增加多样性对于反映我们的市场、客户、合作伙伴以及我们现在和未来所服务的社区是非常重要的。br>

我们对基于PBM的文化有着不懈的承诺。PBM™植根于使自由和开放社会蓬勃发展的原则，为个人创新，改进和转型做好准备，同时培养健康，不断增长的业务，为客户和支持者创造长期价值，并充实员工。.

Infor是一个机会均等的雇主。我们致力于创造一个多元化和包容性的工作环境。Infor 不会基于候选人或员工的性别、种族、性别认同、残疾、年龄、性取向、宗教、国籍、兵役身份或任何其他受法律保护的身份而歧视候选人或员工。

在 Infor，我们重视您的隐私，因此我们制定了一项政策，您可以在 此处阅读.

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