Product Support Analyst, Associate - - 13855

Información general

País

Túnez

Ciudad

Tunis

ID vacante

39702

Departamento

Customer Support

Experiencia laboral

ASSOCIATE

Employment Status

FULL_TIME

Workplace Type

Hybrid

Descripción y Requisitos

The Product Support Analyst for Infor M3 provides application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connections. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support liaison between company and customer, in a highly team-oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

A Day in The Life Typically includes.

Resolves client application questions or problems in system set up, product functionality and product enhancements within the Finance Module of the ERP.
Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
Involved in any additional follow up, testing and troubleshooting.
Manages workload effectively following Support Procedures.
Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
Contributing and maintaining information in the Support knowledge base.
Developing product knowledge in the specific ERP product and identifying areas for further specialization.

Required skills:

Excellent customer focus and strong communication skills.
Good analytical skills to analyze data research and solve diverse functional issues.
Team player with the ability to build strong peer and interpersonal relationships.
Fluent in English.
Good writing and editing skills which enable you to provide oral and written communication that effectively articulates complex ideas.
Relevant degree/master. Equivalent training and/or work experience.
Knowledge of ERP software.
Understanding of accounting principles

Preferred skills and experience:

Bonus point for previous working experience in accounting and/or IT Support.
Bonus point for French language or other European language.

WHAT WE HAVE TO OFFER:

Benefit from experienced senior consultants as a mentor for 18 months to build your career.
Be part of an exciting expansion of our Support Operations in Tunisia.
Comprehensive and on-going training and development programs.
Opportunity to work with the 3rd largest Enterprise Software company in the world.
Rewarding career in an international working environment.
Opportunity to work alongside recognized experts in the field.

Acerca de Infor

Infor es una empresa global que proporciona productos de software en la nube para todas las áreas de un negocio y para todo tipo de industria. Infor desarrolla suites integrales por industria en la nube e implementa tecnología de forma eficiente que prioriza la experiencia del usuario, aprovecha la ciencia de datos y se integra fácilmente en los sistemas existentes. Más de 60 000 empresas en todo el mundo confían en Infor para ayudarles a superar las disrupciones del mercado y lograr la transformación digital en todas las áreas de sus negocios.

Para más información, visita www.infor.com

Nuestros Valores

En Infor, nos esforzamos por lograr un entorno que se base en nuestra filosofía MBM™ y ocho Principios Fundamentales: Integridad, Administración y Cumplimiento, Transformación, Espíritu Empresarial basado en principios, Conocimiento, Humildad, Respeto y Autorrealización. El aumento de nuestra diversidad es importante para reflejar nuestros mercados, clientes, socios y comunidades a las que servimos ahora y en el futuro.br>

Tenemos un compromiso implacable con una cultura basada en una filosofía empresarial denominada Principle Based Management™ (PBM™). De acuerdo con estos principios, permite que florezca una sociedad libre y abierta, PBM™ prepara a las personas para innovar, mejorar y transformar mientras fomenta una organización saludable y en crecimiento que crea valor a largo plazo para sus clientes y simpatizantes y satisfacción para sus empleados.div>

Infor es un empleador que ofrece igualdad de oportunidades. Estamos comprometidos a crear un ambiente de trabajo diverso e inclusivo. Infor no discrimina a los candidatos o empleados por su sexo, raza, género, identidad, discapacidad, edad, orientación sexual, religión, origen nacional, condición de veterano o cualquier otra condición protegida por la ley.

En Infor valoramos tu privacidad por eso creamos una política que puedes leer read here.