General information

Country
China
City
Shenzhen
Job ID
40505
Department
SaaS
Experience Level
ENTRY_LEVEL
Employment Status
FULL_TIME
Workplace Type
On-site

Description & Requirements

Position Title: MSR (Member Service Representative) / Client Service Specialist, Associate
职位名称: 会员服务代表

Job Purposes:
工作摘要:
Administrate the customer profiles setup and maintenance, and to handle daily operation tasks and reports.
管理客户档案的建立和维护以及处理日常运营工作和报告。

Job Responsibilities:
工作职责:
Setup and administration of the customer profiles in the Infor Nexus system.
在Infor Nexus系统内建立和管理客户档案。
 Daily monitoring and reporting of newly submitted customer applications and change requests.
日常监测和报告客户新提出的申请和变更请求。
 EID Cards
电子身份证
o E-identity card audit and issuance process.
电子身份证的审核和发放程序。
o Timely processing of new user e-id card change requests.
及时处理新用户电子身份证变更请求。
o Maintain inventory of un-issued cards and readers. Order additional inventory as needed.
记录未发出的电子身份证和读卡器库存。根据需要订购额外的库存。
o Coordinate requests for un-issued cards with US office.
与美国公司协调未发行的电子身份证的请求。
Prepare and send shipments using online courier service.
准备并通过网上快递服务发送货物。
Working as a team member, sharing information and assuming responsibility to ensure all work effort are contributed to the success of the department.
作为团队一员，共享信息和承担责任，确保所有努力都能促进部门的成功。
 Adherence to all security guidelines and personal responsibility for all security devices assigned to you.
遵守所有安全准则，保证配给的安全设备都正常运作。
Any ad hoc projects.
其他突发项目。

Experience, Skills and Job Competencies:
经验，技能和工作能力：
1 - 5 years of customer service experience and/or operation experience in supporting a software application.
1 - 5年的客户服务经验和/或支持软件应用程序运行的工作经验。
 Bachelor degree in any discipline.
任何学科大学学位。
Able to master business spoken and written English, Mandarin and/or Cantonese.
优秀的英语和普通话 (口语及书写)。
Detail and patience oriented, a desire to solve problems, analytical.
注重细节，具解决问题，及分析能力。
Ability to multitask and work in a deadline/time sensitive environment.
能够处理多项任务，并在期限内或时效性环境下工作。
Ability to work both independently and in a team environment.
能够既独立并在团队环境中工作。
Good listener, sharing information and assuming responsibility to ensure success of any and all tasks.
善于倾听，分享信息，承担责任并确保所有任务成功。
Operations experience in the international supply chain or trading industry a plus.
具有国际供应链或贸易行业运营经验优先。
Working knowledge of all Microsoft Office applications (Excel, Word, PowerPoint).
微软应用程序知识(Excel、Word、PowerPoint)。

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. 
For more information visit www.infor.com 

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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