Infor

The Product Support Analyst for Infor LN provides application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connections. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support liaison between company and customer, in a highly team oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace.

A Day in The Life Typically includes

· Resolves client application questions or problems in system set up, product functionality and product enhancements within the Logistics and/ or Finance Module of the ERP.

· Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.

· Involved in any additional follow up, testing and troubleshooting.

· Manages workload effectively following Support Procedures.

· Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.

· Contributing and maintaining information in the Support knowledge base.

· Developing product knowledge in the specific ERP product and identifying areas for further specialization.

Required skills:

· Excellent customer focus and strong communication skills.

· Good analytical skills to analyze data research and solve diverse functional issues.

· Team player with the ability to build strong peer and interpersonal relationships.

· Fluent in English, and also in French or Portuguese.

· Good writing and editing skills which enable you to provide oral and written communication that effectively articulates complex ideas.

· Equivalent training and/or work experience in logistics.

· Knowledge of ERP software (end-user level or more).

Preferred skills and experience:

· Bonus point for previous working experience in Production, Logistics and/or IT Support.

· Bonus point for other European languages.

WHAT WE HAVE TO OFFER:

· Benefit from experienced senior consultants as a mentor for 18 months to build your career.

· Integration into an existing support team in Barcelona with 11 analysts.

· Comprehensive and ongoing training and development programs.

· Opportunity to work with the 3rd largest Enterprise Software company in the world.

· Rewarding career in an international working environment.

· Opportunity to work alongside recognized experts in the field.