Product Support Analyst - - 14804

Obecné informace

Země

Filipíny

Město

Vzdálená lokace

Číslo pozice

41129

Oddělení

Customer Support

Popis pozice a požadavky

Provide support to our ERP application. This job entails troubleshooting skills and ability to multitask and handle multiple incidents at any given day. Conveys customer feedback to product development staff. Possesses working knowledge of operating environments and basic knowledge of product functionality.

A Day in The Life Typically Includes:

Resolves client application questions or problems in system set up, product functionality and product enhancements within the Logistics and Manufacturing Module of the ERP.

Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability
Involved in any additional follow up, testing and troubleshooting
Manages workload effectively following Support Procedures
Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other departments
Contributing and maintaining information in the Support knowledge base.
Developing product knowledge in the specific ERP product and identifying areas for further specialization

What You Will Need:

Basic Qualifications:

Graduate of any accounting , finance or any related course
At least 3 years of support experience to external global customers
Experience on ERP customer/application support (SAP, Oracle, NetSuite or other ERP software
Good communication skills

Preferred Qualifications:

Certified Public Accountant
At least 4 years functional support experience to external customers via phone, chat, and email
Experience on ERP Customer/application Support

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

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