Infor

As a Product Support Analyst for Infor LN, you will provide application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connections.  Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues.  This position serves as primary support liaison between company and customer, in a highly team-oriented environment.

A Day In The Life Typically Includes:

• Provide client application support regarding questions with system set up, product functionality and product enhancements within the Finance Module of the ERP.
• Keep customers informed of how and when problems are resolved with focus on retention and reference ability.
• Provide additional follow up, testing and troubleshooting.
• Manage workload effectively following Support Procedures.
• Responsible for referring when needed to other support analysts, provide feedback to development with guidance from mentor (more senior analysts) and liaises with other departments.
• Contribute and maintain information in the support knowledge base.
• Develop product knowledge in specific ERP products and identify areas for further specialization.

Basic Qualifications:

• Customer management experience with ability to communicate via written or verbal communication. 
• Prior experience analyzing data research and solving a variety of functional issues.
• Fluency in Brazilian Portuguese.
• Knowledge of and/or experience with ERP software.
• Experience managing customer relationships.

Preferred Qualifications:

• Fluent in English.
• Microsoft Office experience.